JK Moving Services Review 2024: Real Customer Experiences
Here’s the bottom line: JK Moving Services is the crème de la crème of the moving industry, with overwhelmingly positive customer reviews for its high-quality white-glove moving services, which can come with a higher price tag.
- White-glove handling of fragile & high-end items
- Guaranteed pickup & delivery
- $250 deposit for interstate moves
- Mobile app with 24/7 customer service
- Financing available
As one of our picks for the best long-distance moving companies in the country, JK Moving Services has built a reputation for providing true white-glove moving service, ensuring that your valuables will arrive safely at their destination.
When our reader Jose moved from Utah to Florida, he told us that hiring a hassle-free moving service was his utmost priority. After two weeks of careful research, he was blown away by JK Moving’s online reputation and impressive suite of additional services, choosing the company for his interstate move.
Jose’s story is one of the numerous in-depth reviews we’ve collected from actual moving customers through our Better Moves Project project,
Read on to learn the details of Jose and other JK Moving Services customers’ experiences, get our take on the company, and determine if it’s the right call for your upcoming move.
Pros & cons of JK Moving Services
- Low-interest third-party financing for those meeting credit requirements
- Strong industry reputation for high-quality, white-glove service
- Phone app uses AI technology for fast and accurate quoting
- 24/7 customer support available
- Firm commitment to recycling materials
- Pricing tends to be in the moderate to higher range
- Some customers complain about slow insurance claim process
- Limited local moves
Jump to the JK Moving info you’re looking for:
Our track record
Each year, 400,000+ people trust our moving recommendations. Here are a few reasons why:
- Founded in 2015
- 2,500+ moving companies analyzed
- $50,000 in moving & auto transport grants delivered
- Up-to-date pricing info & industry data
- Fact-checked for accuracy
What customers had to say about JK Moving Services
We talked to a handful of JK Moving customers to gauge their experience with the moving company. Here’s what they had to say.
Jose was determined to work with a full-service mover from start to finish because he was eager to move from Utah to Florida without any delays. Jose’s two-bedroom, four-bathroom, four-car garage contained more than 20,000 pounds of household goods.
He chose a virtual consultation over Facetime and was originally quoted about $27,000, but the price jumped when he mentioned he had a pool table and grand piano. While these prices may seem sky-high, JK Moving was competitive.
On his moving day, Jose paid $27,453—nearly $2,000 less than his original estimate—because he had a non-binding estimate. His quote included loading, transportation, unloading, and disassembly services for his piano and pool table.
When his items arrived, everything was in excellent condition except for a few scuffs on his couch. The only drawback was that the packing and loading team needed three days instead of the two planned. As it was, he had to leave the morning of the third loading day and let the moving crew finish up without him there.
Every moving customer’s experience is different. Here’s what other customers had to say about moving with JK Moving:
JK Moving Services pricing: How much it costs to move
Generally speaking, JK Moving costs more than the competition—and they don’t price match—but you get what you pay for. It’s important to note that JK Moving doesn’t offer online moving quotes. Instead, you’ll fill out an online contact form and a representative will contact you for a quote.
When Chloe was pricing out services for her move from Washington to California, she got quotes from four companies. She was impressed with how quickly JK Moving’s representative replied to her quote request and liked that she did a thorough virtual inventory.
Meanwhile, the other companies she talked to didn’t seem concerned with the details of her move, quickly giving her general estimates that didn’t feel tailored to her situation.
Take a look at the quotes Chloe got for her 1,100-mile move below.
| Company | Estimated cost |
|---|---|
| JK Moving Services | $12,228 |
| South Lake Union Movers | $4,100 to $4,300 |
| American Van Lines | $5,055 |
| Colonial Van Lines | $8,464 |
JK Moving will primarily base your moving costs on the size and distance of your move. Additionally, they’ll factor in how much you plan on packing yourself, whether you have narrow hallways or other hard-to-navigate areas, and whether or not you have any oversized items or valuables that require special handling.
To give you more perspective, here’s what a few more of our Better Move Project participants reported paying for their moves with JK:
| Better Moves Participant | Approximate Distance | Route | Cost |
|---|---|---|---|
| Jose | 2,352 miles | Herriman, UT, to Lake Mary, FL | $27,453 |
| Chloe | 1,100 miles | Seattle to Marina Del Ray, CA | $13,250 |
| Elizabeth G. | 1,913 miles | Key West, FL, to Aurora, CO | $6,381 |
You can contact the JK Moving Services team to get a quote. When you do, compare it to other estimates with our moving cost calculator.
JK Moving services
Since 1979, JK Moving Services has provided full-service moving, relocation, and storage services in the residential, commercial, and governmental markets. Check out JK Moving Services’ suite of offerings below:
- Local moving: JK Moving offers local residential moving services in Virginia, Maryland, and Washington, D.C., with a personally assigned move coordinator assigned to each move.
- Interstate moving: For residential customers, customizable cross-country and long-distance moving services are available from coast to coast.
- International moving: International relocation and freight forwarding services are available through the company’s global network.
- Furniture assembly and disassembly: JK Moving provides a white-glove experience that starts by taking apart and protecting your furniture and ends with it fully assembled in its new home.
- Storage services: Residential customers can store their belongings in the company’s secure warehouse facilities featuring video surveillance, motion detectors, fire-control systems, and option climate-controlled units.
- Vehicle transport: JK Moving helps facilitate car shipping with Montway Auto Transport.
- Commercial services: The company provides moving services for businesses of all sizes. Other options include secured short- or long-term commercial storage and reconfiguration and decommissioning of company assets.
rating
4.6 / 5
89% of users select this mover
How JK Moving stacks up against the competition
JK Moving has an excellent industry reputation. But how does it compare to other prominent moving companies? Let’s take a look.
| Company | Our Rating | BBB Score | State Availability | Best For |
|---|---|---|---|---|
| JK Moving Services | 4.6/5 stars | A+ | 50 | High-end moves |
| Safeway Moving | 4.85/5 stars | B- | 50 | Overall value |
| Mayzlin Relocation | 4.9/5 stars | A- | 48 (not in AK or HI) | Personalized service |
| American Van Lines | 4.5/5 stars | A | 48 (not in AK or HI) | Moving experience |
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4.6 / 5
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JK Moving vs. Safeway Moving
JK Moving and Safeway Moving are both on our list of the best moving companies, with all-around positive reputations. Safeway provides transparent, flat-rate pricing with more of an emphasis on affordability. Their veteran-owned background and charitable contributions make it a smart choice if you’re looking for a budget-friendly move and a company with a mission.
Meanwhile, JK Moving offers a premium full-service experience, making it ideal if you want hands-on support and extra features like real-time GPS tracking and 24/7 customer service. However, this comes at a higher price point.
Safeway customer Isabel told us she was happy with the company’s affordable rates, constant communication, and smooth moving process.
JK Moving vs. Mayzlin Relocation
A growing family-owned moving company, Mayzlin Relocation is dedicated to customer service. With 24/7 customer support, a full refund for cancellations made at least seven days in advance, and their own large fleet of trucks, the company has a reputation for friendly and helpful movers and customer service reps.
Despite this, some moveBuddha users have complained about their original quote increasing dramatically throughout the move, something JK Moving typically avoids with binding and not-to-exceed quotes. Mayzlin also does not service Alaska or Hawaii.
Jana appreciated Mayzlin’s careful attention when they moved her delicate artwork and their transparency from day one.
JK Moving vs. American Van Lines
Both JK Moving and American Van Lines have some of the best reputations in the industry for customer service, with background-checked employees and a broad range of services.
American Van Lines tends to be significantly cheaper overall, which can help you save thousands of dollars compared to JK Moving. However, they require a 50% deposit upfront. American Van Lines also has better coverage for local moves but does not service Hawaii or Alaska.
After moving with American Van Lines, our reader Kathy confidently recommends them for their dedicated customer service and close communication throughout her move.
How moving with JK Moving Services works
Here’s an overview of what to expect when you hire JK Moving.
Getting quotes
You can request a moving quote from JK Moving, which will require either a virtual self-survey using Yembo, an AI-supported tool, an onsite estimate at your home, or a virtual estimate over a video call.
Like a lot of customers, Chloe opted for a virtual walkthrough, which gave JK an accurate idea of the cost of her move and allowed them to navigate logistics like parking and staircases.
It’s important to note that JK Moving is one of the few of our best moving companies offering low-interest financing options through Enhancify. The company also offers a low 10% deposit.
Estimate types include:
- Non-binding: They bill customers according to the final weight of the belongings they are transporting. The quote is a rough approximation.
- Binding: The customer is obligated to pay the quoted price regardless of the weight, as long as you don’t add any last-minute items. Binding estimates are only available if you do an in-home or virtual consultation.
- Not-to-exceed: Customers may either pay the quoted (estimated) price or the actual price based on weight (whichever is lower).
Booking and moving
JK movers offer a smooth moving experience that you can customize to meet your needs. From the time you reach out for an initial quote, you’ll have access to customer support that streamlines the moving process.
Leading up to moving day, JK Moving Services will send reminders and tips to help you prepare. You’ll also have an off-site coordinator who will provide updates and address any concerns you have on moving day. If there are any delays with your moving team, you’ll be alerted as needed.
When Jose’s moving team needed additional time to pack and load his belongings, his JK Moving coordinator notified him a week in advance so he could prepare.
JK Moving will stay in touch with you throughout the transportation process so you can be prepared for delivery to your new home. Upon arrival, their professional movers will take items to their designated rooms (including furniture). Depending on your selected services, they can also take care of unpacking and furniture reassembly.
After delivery, you’ll also want to check your items for any damages or missing valuables so you can begin the claims process (if necessary).
FAQ
Is JK Moving legit?
Yes, JK Moving is legit. It has thousands of positive customer reviews, and it’s regarded across the moving industry for its high-quality service. It holds BBB accreditation, more than the bare minimum insurance, and its moving services go above and beyond the typical full-service provider. In fact, we rate it as one of the best moving companies in the country.
Can I cancel a move with JK Moving?
Yes, however, the company requests a two-week notice for cancellation. If you cancel within three business days of your scheduled move, you might be charged a cancellation fee. To cancel a move with JK Moving, contact the company directly by phone or email for more information.
Is a moving truck cheaper than JK Moving?
Yes, a moving truck is cheaper than JK Moving, but the savings might not be worth it for every move. With JK Moving, you can access a top-notch experience including, but not limited to, auto transport, packing, loading, professional driving, unloading, and assembly.
You get what you pay for, so cheaper isn’t always better.
Does JK Moving Services offer insurance coverage?
JK movers carry valuation coverage, a kind of insurance used in the moving industry. It automatically covers household goods at $0.60 per pound, but you can upgrade to full-value replacement coverage.
Your homeowners’ or renters’ insurance policy may also offer some reimbursement if a moving crew damages your household goods in transit.
What is the best moving company for long-distance moves?
Thanks to its strong industry reputation and customer reviews, JK Moving stands out as one of the best long-distance moving companies in the country. Other top picks include Safeway Moving, American Van Lines, International Van Lines, and Mayzlin Relocation.
Who owns JK Moving Services?
Chuck Kuhn is the founder and owner of JK Moving, and it’s now the largest independent moving company in the United States.
Our rating methodology
At moveBuddha, we’re committed to providing accurate and reliable ratings and information so you can select the best moving company for your needs. Our rigorous moving company methodology is designed to help you confidently make your decision.
Here’s how we evaluate JK Moving and other full-service movers:
- Customer satisfaction (30%): We rely heavily on the first-hand experiences of our Better Moves Project participants, as they have no incentive to make positive or negative comments. We also evaluate third-party reviews from the BBB, Google, TrustPilot, and other trusted sites.
- Standard services (20%): We look at which offerings a full-service mover provides as part of its base contract, in comparison to which services will result in an extra fee.
- Reputation (15%): We investigate the company’s industry ratings with the BBB and other services, as well as whether it is properly registered with the U.S. Department of Transportation. We also look at how accurate the company’s estimating process is.
- Add-on services (10%): This covers any add-on services a company offers to streamline a move, such as packing and unpacking, custom crating, or storage options.
- Availability (10%): We look at whether a moving company offers nationwide service, or if it is only available in select states. We also evaluate the availability of its local and long-distance moving services.
- Type of mover (5%): The type of mover you work with (such as a full-service mover or a moving container company) will impact the services it can provide.
- Payment (5%): Does the company make it easy to submit payment, preferably by offering multiple payment options?
- Scheduling (5%): How easy is it to schedule your move, and how much lead time is needed? How a mover handles delivery windows and delays is also considered.
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