Mayzlin Relocation vs. American Van Lines (2024 Comparison)
Quick answer: In this head-to-head Mayzlin Relocation vs. American Van Lines comparison, Mayzlin Relocation takes the crown. Mayzlin offers exceptional value with their price matching guarantee, free storage, and laid-back cancellation policy. While American Van Lines excels in specialty services like piano and antique moving, Mayzlin’s affordability and flexibility make them a better pick overall.
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Compare customer experiences
Our Better Moves Project collects in-depth accounts of real moving experiences. Here are some of the praises and complaints Mayzlin Relocation and American Van Lines customers shared with us.
Mayzlin Relocation
Some readers who hired Mayzlin Relocation praised their communication and careful handling on moving day. Still, others say they were disappointed by delays and unexpected rate hikes and didn’t think Mayzlin’s pricing was transparent.
Customer praises
- Consistent communication: Michelle scored Mayzlin’s communication a 5 out of 5, saying the company’s regular updates made her move less stressful.
- Car shipping: Kelly was wowed by how quick and easy it was to ship her vehicle with Mayzlin and said the driver kept her updated throughout the process.
- Dependable delivery: Christopher was thankful that all his belongings were accounted for and arrived at his home damage-free.
Customer complaints
- Rate increases: While Mayzlin was still cheaper than competitors, Josh reported that his final bill was higher than his quote.
- Timeliness: Kelly rated Mayzlin’s timeliness a 2 out of 5, saying that she received her stuff several days after Mayzlin’s delivery window.
- Lack of transparency: Christopher complained about the lack of transparency in Mayzlin’s quote process, saying they could’ve been clearer about fees and given him a more accurate quote.
rating
4.9 / 5
89% of users select this mover
American Van Lines
Most readers who hired American Van Lines thought their services were reasonably priced and appreciated their solid communication and expert handling.
But some customers we talked to said AVL struggled with timeliness, gave them inaccurate quotes, and had some delivery mixups.
Customer praises
- Affordable services: Allison picked American Van Lines because they offered the lowest quotes when she was shopping around for a mover.
- Reliable communication: Jen was impressed with AVL’s communication from the time she got a quote to when her belongings were delivered.
- Careful handling: Phoenix said her things were handled carefully and didn’t get damaged in transit.
Customer complaints
- Timing issues: Jen experienced some scheduling problems, with AVL’s crew arriving earlier than expected without much warning.
- Inaccurate quote: Phoenix was disappointed by the inaccurate estimate he received, paying more after AVL miscalculated the weight of his belongings.
- Delivery-day mixups: Jen also noted some confusion over which boxes were hers because AVL hired a partner company to unload her belongings.
rating
4.5 / 5
89% of users select this mover
Compare company reputation
Mayzlin Relocation
- BBB rating: A–
- moveBuddha rating: 4.9/5
- Average Better Moves rating: 4.5/5
Mayzlin Relocation boasts an impressive reputation, reflected in their A– BBB rating and exceptional moveBuddha scores. Customers often highlight the company’s professionalism, affordability, and personalized support.
American Van Lines
- BBB rating: A
- moveBuddha rating: 4.5/5
- Average Better Moves rating: 3.3/5
American Van Lines has an A rating from the BBB, showcasing their commitment to resolving customer complaints. Their moveBuddha score reflects solid customer satisfaction, but their overall rating from most Better Moves participants is lower than average and suggests there’s room for improvement.
Round winner: Mayzlin Relocation wins for their higher moveBuddha rating and customer-first policies that emphasize transparency and flexibility.
Compare services
Mayzlin Relocation
Mayzlin provides a wide range of moving services, including local and long-distance moves, corporate relocations, and military moves.
The company excels at long-distance moves, offering added services like car shipping and packing and unpacking. Mayzlin also provides 30 days of storage for long-distance moves, with personalized moving coordinators to streamline the process.
American Van Lines
American Van Lines offers comprehensive services, including local, long-distance, and international moves.
They’re known for their expertise in handling specialty items like pianos and antiques and provide optional climate-controlled storage and custom crating for fragile goods. Just note that these premium services might come at a higher price point.
Round winner: American Van Lines wins for its extensive range of specialty services and expertise in handling delicate and high-value items.
Compare state availability
Mayzlin Relocation
Mayzlin operates in all 50 states. While their local move options are limited to areas near their headquarters in North Carolina, Mayzlin’s long-distance and cross-country moving services are highly rated and widely available.
American Van Lines
AVL handles long-distance moves in 48 states, excluding Alaska and Hawaii. They also offer local moving services in North Carolina, Florida, and the Dallas-Forth Worth area but don’t provide international moving services.
Round winner: Mayzlin Relocation takes the final round for their extensive nationwide coverage despite having a slightly smaller coverage area for local moves.
Compare cost structure
Mayzlin Relocation
Mayzlin is a relatively affordable pick, with flat-rate quotes that are designed to eliminate hidden fees. They also have a price-matching guarantee and regularly offer discounts.
Their free 30-day storage and flexible cancellation terms (you can cancel your move without penalties up to 7 days before moving) make Mayzlin an even more valuable option.
American Van Lines
AVL also offers flat-rate pricing, but their overall costs tend to be higher than Mayzlin’s. The company extends military and other discounts, but they don’t advertise a price-matching guarantee, although it’s worth asking about.
Some customers have noted unexpected adjustments to their final bills, which is also an issue we noticed among some Mayzlin customers.
Round winner: Mayzlin Relocation wins for their affordability, price matching, and complimentary perks like free short-term storage.
Compare quote process
Mayzlin Relocation
With Mayzlin, you can get a ballpark quote over the phone or a more thorough binding quote. Mayzlin offers virtual and in-person walkthroughs to provide accurate estimates tailored to their customers’ needs.
rating
4.9 / 5
89% of users select this mover
American Van Lines
AVL provides both virtual and in-home estimates to come up with their binding quotes. The process is thorough, but some customers have noted delays in communication during the initial stages and last-minute price increases.
rating
4.5 / 5
89% of users select this mover
Round winner: Mayzlin Relocation wins for their faster and more flexible quoting process—you can get a quick ballpark quote as a starting point or a more accurate binding one based on your needs.
Mayzlin Relocation vs. AVL: Final score
Mayzlin Relocation wins out over American Van Lines thanks to their widespread availability, price-matching guarantee, and flexible services.
While American Van Lines excels in specialty services, Mayzlin’s focus on value and transparency makes them the better choice overall.
| Comparison category | Round winner |
|---|---|
| Company reputation | Mayzlin Relocation |
| Services | American Van Lines |
| State availability | Mayzlin Relocation |
| Cost structure | Mayzlin Relocation |
| Quote process | Mayzlin Relocation |
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