Mayzlin Relocation vs. International Van Lines (2024 Comparison)
Quick answer: In our Mayzlin Relocation vs. International Van Lines (IVL) comparison, Mayzlin comes out ahead for their affordability and dedicated moving services, handling all their moves in-house. IVL offers a combination of brokered and carrier services with an impressive global reach, but Mayzlin’s hands-on approach and competitive pricing make them a more reliable and budget-friendly pick.
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Compare customer experiences
Our Better Moves Project gathers real-life accounts to showcase what it’s like moving with the most popular long-distance moving companies. Here are some praises and complaints shared by actual Mayzlin and IVL customers.
Mayzlin Relocation
Mayzlin Relocation gets a lot of credit for their consistent communication, car shipping services, and extra care on moving day, but a few readers complained about moving delays and issues with pricing, which are pretty common painpoints in the moving world.
Customer praises
- Auto transport: Kelly couldn’t say enough good things about Mayzlin’s car shipping services, thanking the driver for putting her at ease with constant updates and making the process quick and simple.
- Reliable communication: Michelle gave Mayzlin a 5 out of 5 for communication, praising them for keeping her up to date on the progress of her move from day one.
- Consistent delivery: All of Christopher’s belongings made it to his destination — he was impressed to find there were no damages or missing pieces.
Customer complaints
- Increased costs: Josh said Mayzlin was cheaper than the competition, but he was still surprised to see that his final costs were higher than expected.
- Late delivery: Kelly gave Mayzlin a 2 out of 5 for punctuality, receiving her stuff several days outside of Mayzlin’s estimated delivery window.
- Lack of transparency: Christopher didn’t think Mayzlin’s quotes were very transparent and wanted more insight into the fees that were included in his final bill.
rating
4.9 / 5
89% of users select this mover
International Van Lines
Based on our Better Moves responses, International Van Lines excels at expert moving services, competitive rates, and careful handling but sometimes falls short when it comes to providing accurate quotes and communicating with customers.
Customer praises
- Expert tips: Suresh found IVL’s tips for streamlining the packing and loading process to be super helpful.
- Competitive rates: Fabiana landed on IVL after comparing several quotes, finding that they offered the best value of the companies in her budget.
- Minimal damage: Suresh also praised IVL for moving and delivering his fragile glassware without a single crack.
Customer complaints
- Inaccurate quotes: Mary was shocked when her final bill was 30% higher than her original quote, which left her feeling blindsided.
- Impersonal customer service: Fabiana wished she had one designated point of contact throughout the move and said she would’ve preferred more one-on-one conversation to emails.
- Day-of communication: Mary told us IVL’s representatives were quick to respond when she was getting a quote but didn’t communicate adequately about her pickup and delivery.
rating
4.5 / 5
89% of users select this mover
Compare company reputation
Mayzlin Relocation
- BBB rating: A–
- moveBuddha rating: 4.9/5
- Average Better Moves rating: 4.5/5
Mayzlin Relocation has stellar reviews that reflect their professionalism, competitive pricing, and flexibility. Their moveBuddha and Better Moves ratings highlight high levels of customer satisfaction, complemented by an A– BBB rating for consistently resolving customer complaints.
International Van Lines
- BBB rating: A+
- moveBuddha rating: 4.5/5
- Average Better Moves rating: 4.17/5
International Van Lines has also established a strong reputation in the moving industry. IVL’s A+ BBB rating emphasizes their effective customer complaint resolution, while their slightly lower rating from Better Moves participants suggests room for improvement.
Because IVL acts as a broker for some moves, the level of customer experience you get could vary depending on who your move is contracted out to.
Round winner: Mayzlin Relocation edges ahead for their higher moveBuddha ratings and carrier status, which lends to a consistent customer experience with every move.
Compare services
Mayzlin Relocation
Mayzlin offers comprehensive services, including local and long-distance moves, corporate relocations, and military moves. They also provide 30 days of free storage, price matching, extras like furniture disassembly and reassembly, and dedicated moving coordinators.
International Van Lines
IVL provides an impressive range of services for local, long-distance, and international moves to over 180 countries. Customers benefit from add-ons like custom crating, vehicle transport, and 30 days of free storage.
Round winner: It’s a tie. Mayzlin and IVL both checked all the boxes in our evaluation of their services, with a wide selection of a la carte moving services to choose from.
Compare state availability
Mayzlin Relocation
Mayzlin serves all 50 states, focusing on long-distance and cross-country moves. Their expansive national network allows them to tackle long-distance emoves to and from anywhere in the country.
That being said, their local moving services are only available near their North Carolina headquarters, and they don’t carry out any international moves.
International Van Lines
IVL also operates nationwide and offers international relocation services in over 180 countries. While longer-distance moves are their bread and butter, IVL also handles local moves nationally, making them a more versatile option.
Round winner: International Van Lines takes this round for their global reach and larger local moving network.
Compare cost structure
Mayzlin Relocation
Mayzlin earns points for their flat-rate pricing, price-matching guarantee, and discounts for military members. Their free storage trial and flexible cancellation add to their value, making them a budget-friendly full-service option.
International Van Lines
IVL also provides binding estimates, and they’re very transparent about their pricing policies.
While our cost data suggests that IVL’s prices are competitive, they don’t consistently beat Mayzlin’s, especially for moves that require extensive specialty services. IVL doesn’t have a standard price-matching policy, either, but it’s worth asking a representative if they’re willing to match another mover’s offer.
Round winner: While both companies offer affordable services, Mayzlin Relocation wins out overall, with lower rates and more cost-saving opportunities.
Compare quote process
Mayzlin Relocation
Mayzlin offers virtual and in-person walkthroughs to create accurate quotes. Better Moves participants say they like the simplicity and accuracy of Mayzlin’s quote process, but a few have noted that Mayzlin needs to be more transparent about their fees.
rating
4.9 / 5
89% of users select this mover
International Van Lines
IVL uses virtual estimate tools and live consultations to generate their binding quotes. While their quote process is efficient, some customers have reported minor discrepancies between their initial estimates and final bills.
rating
4.45 / 5
89% of users select this mover
Round winner: Mayzlin Relocation wins for their more consistent and user-friendly quoting process.
Mayzlin vs. IVL: Final score
Mayzlin Relocation takes the win with their direct carrier model, affordability, and customer-focused policies like price matching. While International Van Lines excels in international relocations and specialty services, their use of third-party contractors and higher costs might be drawbacks for some customers. For consistent, budget-friendly moves, Mayzlin is the better choice.
| Comparison category | Round winner |
|---|---|
| Company reputation | Mayzlin |
| Services | TIE |
| State availability | IVL |
| Cost structure | Mayzlin |
| Quote process | Mayzlin |
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