Presto Logistics Review (2024): Cost & Customer Feedback
Here’s the bottom line: For households based in California, Presto Logistics offers a viable solution for both local and long-distance moves. We like the company’s focus on customer service and communication — and online reviews support that focus. However, feedback is bit more mixed when it comes to careful handling of belongings and accurate pricing.
- Storage options
- Handles hot tubs & pool tables
- Highly rated on BBB
Pros & Cons of Presto Logistics
- Convenient online form and virtual estimates
- Climate-controlled storage
- Packing materials for purchase
- Only handles moves originating in California
- Non-binding estimates
Jump to the Presto info you’re looking for:
Our track record
Each year, 400,000+ people trust our moving recommendations. Here are a few reasons why:
- Founded in 2015
- 2,500+ moving companies analyzed
- $50,000 in moving & auto transport grants delivered
- Up-to-date pricing info & industry data
- Fact-checked for accuracy
Presto Logistics Pricing: How much it costs to move
Quotes with Presto Logistics can be initiated using an online form. After filling out some basic information about your move (including whether you have any “unusual” items to move like a piano, pool table, refrigerator, or treadmill), the company will reach out to you via phone or email to schedule a time to conduct a virtual estimate.
A virtual estimate is a quick and convenient solution for assessing how many items you need to move without having to schedule an in-person visit from a moving company representative.
However, the virtual estimates at Presto seem to be the source of some of the company’s online complaints about pricing. Customers have reported that they ended up paying thousands of dollars more than originally quoted, in part because the move was larger than estimated. This isn’t a common issue for Presto Logistics customers, though, based on our analysis of online consumer feedback. Since Presto also provides in-person estimates, we recommend scheduling an in-home visit to ensure the most accurate pricing.
It’s important to note that the company’s moving quotes are non-binding. This means that additional fees may apply, such as navigating multiple flights of stairs or a long-carry fee if movers have to park the truck a further distance from your home.
Sample moving fees households paid when moving with Presto Logistics:
| Move Size | Distance | Route | Cost |
|---|---|---|---|
| 2 bedrooms | 2,000 miles | Los Angeles to Nashville | $3,700 |
| 3 bedrooms | 800 miles | Upland, CA to Roseburg North, OR | $6,000 |
| 4+ bedrooms | 2,700 miles | Los Angeles to Miami | $26,000 |
Keep in mind that rates can vary based on level of service provided, time of year, route, and other factors. We recommend obraining a quote specific to your move by using our free moving cost calculator:
Presto Logistics services
Presto Logistics offers residential local and long-distance moving services, as well as local office moving services for customers based in California:
- Full-service packing and unpacking: Professional movers will wrap and pack your household goods prior to loading them onto the moving truck. Upon arrival at your new home, movers will unload items into designated rooms. Furniture disassembly and reassembly can also be arranged as part of this service.
- Packing materials: If you want to pack your items yourself, Presto Logistics can provide packing materials for an added fee. In addition to standard boxes, tape, and packing paper, they also have provide dish packs, bubble wrap, and specialty boxes for pictures and lamps.
- Climate-controlled storage: Storage services are available at a flat monthly rate, with month-to-month storage rental options.
- Specialty handling: Presto Logistics specializes in handling large and bulky items like pool tables, pianos, safes, appliances, hot tubs, treadmills, heavy hardware, and fitness equipment. An additional flat rate fee may apply to moving these items.
rating
4 / 5
89% of users select this mover
What customers say about Presto
Presto Logistics has mostly positive reviews on consumer feedback sites like the Better Business Bureau, Yelp, and Google Reviews. By and large, customers praise Presto for providing excellent communication and courteous service throughout the moving process.
The company has some mixed reviews regarding how well items are handled and transported. Some customers note that everything arrived in great condition, but others complain of broken or damaged furniture and antiques, as well as missing valuables.
According to reviews, Presto Logistics falls a little short on accurate pricing, particularly when it comes to virtual quotes. Several customers reported their final costs were thousands of dollars more than the initial estimate, often because Presto moving reps underestimated the total number of boxes that would be needed to complete the move. This kind of discrepancy is a common complaint in the moving industry, so it’s important to be as thorough in your virtual or in-person estimates as possible.
Here is a quick snapshot of customer feedback on Presto Logistics:
“I’ve had them move me twice in the past few years and they have always been quick and professional. Pricing is fair and definitely worthwhile to not have to deal with the hassle of moving. My mother-in-law has also used them to move some tricky furniture in a tight space and they were quick and efficient. Highly recommend!” —Amanda P. BBB
Learn More
“I am still disappointed about the initial underestimation, long delay, and damaged items. But their customer service team promptly addressed my issue, understood my pain, and fairly compensated me for my distress.” —Florence X., Yelp
Learn MorePresto showed up on time, packed all of our stuff well, and had everything loaded on schedule. No stress. A couple weeks later, our stuff arrived safe and sound. Nothing was missing.” —Natan C., Yelp
Learn MorePresto vs. the competition
Here’s a look at how Presto Logistics compares to some of our other recommendations for top moving companies:
| Company | Our Rating | BBB Score | State Availability | Best For |
|---|---|---|---|---|
| Presto Logistics | 4/5 stars | A+ | 48* | California moves |
| Safeway Moving | 4.85/5 stars | B- | 50 | Overall value |
| Mayzlin Relocation | 4.9/5 stars | A- | 48* | Customer service |
| American Van Lines | 4.5/5 stars | A | 48* | Experienced movers |
*not in AK or HI
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Presto Logistics vs. Safeway Moving
Safeway Moving is a veteran-owned company that specializes in long-distance moves. Our Better Moves Project participants consistently praise the company for its accurate quotes, flat rate pricing, price matching, and 30 days of free storage.
If you want to be confident in your moving estimate, Safeway is an excellent choice. For example, Melissa was thrilled that there were no surprises during her move, and that it actually cost less than her initial quote. She also liked the company’s communication and courteous service, though a few of her items were damaged – a common occurrence with any long-distance move.
While Safeway’s quotes may be more dependable than Presto’s, it isn’t an option for in-state moves. California residents in need of local moving services should look into Presto, as Safeway only services interstate moves.
Presto Logistics vs. Mayzlin Relocation
Mayzlin Relocation is noteworthy as a family-owned moving company that aims to provide a personal touch with its moving services. It handles all of its moves directly, rather than partnering with local companies, which helps keep the level of service consistent on all moves.
Despite a strong reputation overall, Mayzlin has occasional complaints similar to those that some Presto customers experienced. Better Moves participants Christopher and Kelly both reported higher final bills than anticipated.
While Mayzlin Relocation is available to California residents, it is primarily an East Coast-based company. As such, its services are not as readily available to all parts of the state. Generally speaking, Presto Logistics will have better availability in California for both local and long-distance moves, but Mayzlin is the better choice if your move doesn’t start in the Golden State.
Presto Logistics vs. American Van Lines
American Van Lines is another mover that stands out, thanks to their affordable rates and professional level of service. American Van Lines offers 30 days of free storage on interstate moves.
American Van Lines is also noteworthy due to the care they provide during packing, offering custom crating for antiques, electronics, artwork, and other specialty items. Their moving crews undergo certification training for transporting specialty items like pianos and antiques.
These specialized moving crews give American Van Lines the edge for moves involving fragile items, though this is no guarantee that everything will go smoothly — Jen still experienced some delays and damage during her move, showing that the occasional damage complaints Presto experiences are hardly unique.
FAQ
Where is Presto Logistics located?
Presto Logistics is based in Calabasas, California (close to Los Angeles).
What are the best moving companies?
The best moving company for your move will depend on your budget and the type of move you have planned. For full-service moving companies, some of our top picks include Safeway Moving and Mayzlin Relocation. We recommend PODS for moving containers and Budget Truck Rental if you want a totally DIY move.
Does Presto Logistics do cross-country moves?
Yes, Presto Logistics does cross-country moves. The company provides moving services to all 48 contiguous states from California.
Can I find customer reviews for Presto Logistics online?
Reviews for Presto Logistics can be found on Google, Yelp, and the Better Business Bureau. It’s worth reading both positive and negative reviews to get a better understanding of the level of service provided by the company.
Our rating methodology
At moveBuddha, we understand that all moving companies aren’t created equal. We undertake a rigorous review process to rate and review companies like Presto Logistics to ensure we provide accurate recommendations.
Here’s a breakdown of the methodology we use to rate movers:
- Customer satisfaction: In addition to looking at reviews with the BBB, Google, and other third-party sites, we rely heavily on interviews with Better Moves Project participants to understand the pros and cons of each mover.
- Standard services: We look at what services are included as part of a company’s standard offerings, and which ones you can only get for an additional fee.
- Reputation: We evaluate a company’s industry ratings, including aspects like carrying sufficient insurance coverage and compliance with applicable regulations.
- Add-on services: We look at any add-on services that can simplify a move, such as custom crating or
storage options — services that aren’t offered by all moving companies. - Availability: The areas a company serves — as well as whether they offer local, long-distance, or international services — is another important consideration. Widespread availability is most useful.
- Type of mover: A moving company’s capability (such as full-service vs. DIY) will directly impact its service offerings.
- Payment: Ease of making a payment (including submitting a deposit) with multiple options (credit card, check, cash, etc.) can also make moving easier.
- Scheduling: How easy is it to book a move? What kind of lead time is needed? Readily available booking services and streamlined scheduling will help get your move underway.
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