Roadway Moving Review (2026)
Here’s the bottom line: Roadway Moving is one of our most highly recommended full-service carriers, especially for long-distance and interstate moves. The New York City-based mover has operated since 2008, holds active FMCSA authority as a household goods carrier, and averages 4.9 stars across more than 1,100 Trustpilot reviews.
Customers say they appreciate Roadway’s flat-rate pricing, in-house crews with no broker hand-offs, and white-glove care for delicate or high-value items. This Roadway Moving review covers what customers say, how pricing works, Roadway’s services, how it compares to top competitors, and what to expect on moving day.
- Flat-rate, binding estimates
- White-glove, in-house crews
- Real-time move tracking
- Short- and long-term storage
- 7-day cancellation policy
Pros & cons of Roadway Moving
- Licensed carrier, not a broker
- Guaranteed flat-rate quotes
- In-house crews & trucks
- Move coordinator & local GPS tracking
- Top-rated on Trustpilot & BBB
- Limited branch locations
- Smaller local network
Jump to the Roadway Moving info you’re looking for:
What do customers say about Roadway Moving?
Customers rate Roadway Moving highly on Trustpilot, the BBB, and ConsumerAffairs. Roadway holds an A+ rating from the Better Business Bureau, where it has been accredited since 2015, and averages 4.9 stars on both Trustpilot (1,165 reviews) and ConsumerAffairs (389 reviews) as of September 2026.
Reviewers most often praise Roadway’s careful crews, clear communication, and smooth logistics. Most critical feedback centers on delivery timing and delayed updates on long-distance jobs, which are common pain points across the moving industry. The BBB lists 11 complaints against Roadway over the past three years.
When you’re choosing a mover, real-world experiences like these are key to comparing your options. moveBuddha scores every mover on a 72-point rating system built from 25+ data sources, and we encourage readers to share their own stories through our Better Moves Project.
Our tip: Take the inventory process seriously when you’re gathering quotes. The FMCSA recommends reviewing your written estimate, bill of lading, and inventory carefully so your final invoice aligns with your quote.
Here’s what customers had to say about Roadway Moving:
“They were on time, fast paced, very efficient, and handled everything with care.”
—Carington, Trustpilot
“Roadway Moving was amazing to work with. Such a lock in team from the guys on the scene to customer service on the phone. They moved me across the country with such care and speed! I will definitely be moving them again!”
—Pypet A., BBB
“All the guys, both in Boulder and LA were great. Polite, efficient, nice guys. I gave four stars instead of five because there were a few damaged items – a file cabinet and a lamp.”
—JL, Trustpilot
Why compare movers with moveBuddha?
- On average, moveBuddha users save more than 30% by comparing movers before booking.
- When you choose a moveBuddha Certified mover, you get $1,000 in added move coverage, plus dedicated support throughout your move.
- If something goes wrong, moveBuddha provides dispute mediation with Certified movers to help resolve the issue and protect your move.
How does Roadway Moving pricing work?
Roadway Moving gives every customer a guaranteed flat-rate quote after a virtual or in-home survey, so your price should stay the same as long as your inventory and requested services don’t change. Roadway’s flat rate includes labor, transportation, fuel, and tolls. That matters because fuel surcharges alone add 8%–15% to transportation charges on long-distance moves when a mover bills them separately, according to moveBuddha pricing data.
Most customers praise Roadway for honoring its quotes. A few report final invoices that came in higher than expected because of incomplete inventories or services added on moving day, so nail down your item list early in the quoting process.
Here are a few more details about Roadway’s pricing:
- Guaranteed flat-rate quotes: Roadway uses a virtual or in-home walk-through to lock in your price. You’ll receive a flat-rate quote that spells out every included service.
- Quote factors: Pricing depends on your move date, distance, home size, inventory, packing needs, and whether you need storage or extra handling for fragile items.
- Payment timing: Roadway requires full payment of all charges before your crew unloads at delivery, according to its FAQ. Tips aren’t included in the flat rate.
moveBuddha’s moving cost calculator factors in your distance, home size, services, and access, so you get a price range for your specific move to hold Roadway’s flat-rate quote against. Use it to compare Roadway with other top-rated full-service movers before you book.
How Roadway quotes work
With Roadway Moving, you’ll do a virtual or in-home walk-through so the team can capture an accurate inventory. Roadway then comes back with a guaranteed flat-rate price that covers the crew’s labor, the truck and transportation, fuel and tolls, and standard protection materials.
moveBuddha’s pricing tools run on 1,000+ live price points collected every month, so a calculator estimate gives you a real benchmark for judging Roadway’s number instead of relying on a single quote.
Pro tip: Ask Roadway to list every item and add-on service on your written quote, since anything added on moving day can raise your final price. Our guide to binding vs. non-binding estimates explains what a guaranteed quote does and doesn’t protect.
What services does Roadway Moving offer?
Roadway Moving handles local, long-distance, international, and commercial moves, plus packing, custom crating, storage, and specialty handling. Here’s what each service includes:
- Long-distance moves: Roadway handles full-service long-distance relocations nationwide, with packing and unpacking, storage options, and regular updates from a dedicated moving consultant.
- Local moves (select hubs): Roadway runs local moving services from branches in New York, New Jersey, Connecticut, Pennsylvania, Florida, California, Illinois, Texas, Colorado, and Georgia, including New York City, Philadelphia, Miami, Los Angeles, San Francisco, Chicago, Dallas, Denver, and Atlanta. Local moves come with guaranteed flat-rate prices and real-time GPS tracking through Roadway’s app.
- International moves: You can also use Roadway for international relocations handled by trained teams, including help with customs paperwork and flat-rate pricing.
- Packing and unpacking: Choose options ranging from partial to full-home packing. Roadway brings all the packing materials and includes protective wrapping for common items. Unpacking is also available at your destination.
- Furniture assembly and disassembly: Roadway’s crews disassemble and reassemble furniture for typical household items as part of the flat rate.
- Custom crating: Roadway’s in-house carpentry team builds custom wood crates for fragile, high-value, or oddly shaped items like art, antiques, electronics, and sculptures.
- White-glove and specialty handling: For a specialty move, you can pay for premium white-glove moving services to move items like artwork, pianos, and pool tables.
- Storage options: Roadway offers climate-controlled short-term, long-term, storage-in-transit, and emergency storage, with 24/7 video surveillance and digitally labeled inventory.
- Car shipping: Roadway offers an auto logistics program that ships your car as part of your move, covering all 50 states plus select international routes. Ask your consultant who performs the transport and whether pickup and delivery dates are guaranteed.
- Valuation coverage: Every Roadway move includes basic released value protection, and you can upgrade to Full Value Protection for more comprehensive coverage.
- GPS tracking and coordination: Roadway offers real-time GPS tracking through its app on local moves. On long-distance moves, a dedicated moving consultant keeps you updated instead.
- COIs for buildings: Roadway provides free Certificates of Insurance (COIs) after you book, with coverage up to $10 million, and you can request one online in a few clicks.
- Commercial and office moves: Roadway also handles office and commercial relocations, both local and long-distance.
How does Roadway compare to other top movers?
Roadway Moving stands out as a true carrier with its own trucks and crews, flat-rate quotes, and strong specialty options. Roadway is a solid pick, especially for interstate routes out of its major hubs.
Still, depending on your priorities, Safeway, American Van Lines, or Mayzlin could be a better fit. Safeway and American Van Lines are both moveBuddha Certified, so booking either one gets you $1,000 in added move coverage and dispute mediation if something goes wrong.
rating
4.5 / 5
- White glove service
- Flexible cancellation
- GPS tracking
Roadway Moving vs. Safeway Moving
If you value a company with overwhelmingly positive reviews that offers everything from local to international moves, Roadway has the edge.
Safeway, by contrast, is best known for flat-rate quotes and 30 days of free storage-in-transit on interstate moves, which can save you money if your timing is flexible. Safeway is veteran-founded and emphasizes 24/7 support. Its focus is long-distance moving, though it also advertises local moves.
Roadway pairs real-time GPS tracking on local moves with a dedicated consultant on long-distance jobs. If communication and accountability matter most, Roadway wins. If you need free storage-in-transit, Safeway could be a better fit.
rating
4.9 / 5
Roadway Moving vs. American Van Lines
Both of these companies are carriers with flat-rate pricing and strong reputations for long-distance service. American Van Lines’ calling card is highly trained specialty crews with an emphasis on experience and ongoing training. AVL is a strong choice if you have a lot of fragile or high-value pieces.
American Van Lines operates in the 48 contiguous states and offers local service mainly from hubs in Florida, Texas, and North Carolina. Roadway’s local coverage centers on its own metro branches, and it offers guaranteed flat-rate pricing on long-distance moves nationwide.
If specialty handling and nationwide van-line coverage are your top priorities, AVL may edge out Roadway. If you want a boutique carrier with no broker hand-offs and a dedicated move coordinator, Roadway is a standout.
rating
4.9 / 5
Roadway Moving vs. Mayzlin Relocation
Mayzlin is a family-owned mover that handles long-distance moves plus local moves in select states, with a strong reputation for personalized customer service and transparent pricing. Mayzlin’s hands-on approach appeals to customers who want attentive communication and budget-conscious rates.
Roadway counters with fully carrier-controlled moves, flat-rate pricing, and white-glove handling, including custom crating and dedicated in-house crews. If you value a more personal, budget-friendly experience, Mayzlin is appealing. If you prefer a premium, end-to-end carrier that handles every detail under one roof, Roadway is tough to beat.
rating
4.79 / 5
How does moving with Roadway work?
Consultation & survey
Your move starts with a quick call and a virtual or in-home walk-through. A move consultant will inventory everything you’re taking, note building rules (elevators, COI requirements, weekend restrictions), and flag tricky access points like long hallways, tight stairwells, or truck clearance. This is also when you’ll point out any specialty items, such as art, pianos, or glass tops, that may need custom crating.
Flat-rate plan & paperwork
After the survey, Roadway comes back with a guaranteed flat-rate quote based on your inventory and logistics. It should clearly spell out what’s included and any optional add-ons you chose. You’ll also pick your valuation coverage (basic released value protection or upgraded Full Value Protection) and get a delivery window. A move coordinator keeps you up to speed ahead of the move.
Pre-move prep
In the days leading up to the move, your coordinator will help with details like reserving elevators and loading zones, issuing building COIs, and locking in parking or shuttle solutions if needed. They can also answer any questions you have about the move.
Move day
The crew arrives within the agreed window and does a quick walk-through with you. They protect floors, corners, and doorways, disassemble furniture as needed, wrap TVs, mirrors, and glass tops, and stage boxes by room. Any add-on services you booked, like full packing or crating, happen now. Your belongings then go onto a Roadway truck driven by Roadway’s own crew, not a subcontractor.
In transit
Long-distance shipments can take multiple days, and your dedicated moving consultant keeps you posted on your shipment’s progress. If your new place won’t be ready in time, storage-in-transit can bridge the gap. Long-distance movers typically charge $0.50 per cubic foot per month for storage-in-transit, or about $257 a month for a typical one-bedroom home, according to moveBuddha pricing data. You won’t have access to your items while they’re in storage-in-transit.
Delivery day
The crew calls ahead with an ETA, then unloads by room so you’re not swimming in boxes. They reassemble furniture, set up beds, and place boxes in the right rooms based on their labels. If you purchased unpacking, they’ll open boxes and remove packing debris. Do a final walk-through, check off the inventory, and flag anything that was damaged.
After the move
If something isn’t right, let Roadway know promptly and start the damage claim process. Photos, item tags, and an up-to-date inventory checklist can lead to a faster resolution. Keep your quote and bill of lading on file in case you need them for relocation benefits or tax documentation.
FAQ
Is Roadway a broker?
No. Roadway Moving is a licensed household goods carrier (USDOT 1854436) that uses its own trucks and crews, with no subcontractors. Choose a carrier like Roadway if you want one company accountable for your move from pickup to delivery.
Does Roadway offer tracking & a move coordinator?
Yes. Every Roadway customer gets a dedicated move coordinator, and local moves include real-time GPS tracking through Roadway’s app. On a long-distance move, ask your consultant how often you’ll get progress updates.
What moving insurance does Roadway provide?
Every Roadway move includes free released value protection, which pays just $0.60 per pound per item on long-distance moves and $0.30 per pound on local moves. Upgrade to Full Value Protection if you’re moving anything valuable. Confirm the deductible and claim steps before you book, using the FMCSA valuation guide as a reference.
What’s Roadway’s deposit & cancellation policy?
Roadway doesn’t publish its deposit or cancellation terms online. Ask your rep to put the deposit amount, refund terms, and cancellation deadline in your written estimate. Plan for full payment before the crew unloads at delivery.
Is Roadway Moving legit?
Yes. Roadway has operated since 2008, holds active FMCSA household goods authority, and has an A+ BBB rating plus a 4.9-star Trustpilot average. Confirm its current status anytime by looking up USDOT 1854436 in the FMCSA SAFER database.
How we chose the best moving companies
The moveBuddha team has spent nearly 10 years evaluating moving companies using a rigorous review system to identify the best moving companies. Our thorough methodology evaluates each moving company's services, cost, customer service, and reputation:
Moving services (35%):
We verify operating authority, insurance, and service scope against FMCSA/SAFER and state databases. We confirm availability via standardized mystery-shopping calls (packing tiers, storage type, specialty handling, delivery windows, valuation), and then review contracts alongside complaint and claims patterns over time.
Customer feedback (28%):
We run structured post-move surveys through our Better Moves Project with verifiable documentation. We emphasize on-time performance, care of goods, and estimates’ accuracy, and we investigate outliers before they influence scores.
Online reviews (7%):
We aggregate ratings across multiple third-party sites to reduce platform bias, analyze overall trends and company response behavior, and discount obvious spam/fake signals such as sudden bursts, duplicate language, and low-history profiles.
State availability (12%):
We confirm USDOT numbers, broker vs. carrier status, and any required state permits, then score a state-by-state service matrix that accounts for coverage gaps, seasonal limits, and lane strength. We award additional credit for documented cross-border or specialty lanes.
Additional services (12%):
We verify whether add-ons are performed in-house or subcontracted, look for crew training/certifications for high-value or oversized items, count only documented offerings (tariffs, photos, written service descriptions) confirmed via mystery shopping, and reward robust pre-move planning (virtual surveys, itemized crating).
Quotes/Payment options (6%):
We test standardized move profiles to assess estimate type (binding, not-to-exceed, non-binding), line-item transparency, and disclosed surcharges, require clear written policies for deposits, refunds, and cancellations, and award points for secure, flexible payment methods and customer portals.
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