Heroes Moving and Storage Review
Fact Checked by:
Positive Reviews
98%
across 217 reviews
moveBuddha Score
4.4/5
based on moveBuddha methodology
Years in Business
5
founded 2021
Heroes Moving and Storage is a 4.4/5-rated Virginia full-service mover, operating since 2021 (5 years in business). Heroes Moving and Storage earns 98% positive reviews across 217 verified customer reviews. All ratings reflect moveBuddha's independent analysis.
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Heroes Moving and Storage at a glance
- Track record: 5 years in business with 98% positive customer reviews across 217 verified reviews.
- Industry experience: 4.42/5
- Customer service: 5/5
- Review quality: 3.84/5
- Quote accuracy: 4.24/5
What this review covers
Professional and polite staff
Careful handling
Efficient service
Quick moving process
Good communication
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Company stats
Read full reviewIndustry experience 4.4
Companies with more years in business often outperform newer competitors. Heroes Moving and Storage has been in business for 5 years, demonstrating strong staying power in a competitive industry with services like labor-only moving and small-scale moving.
Review quality 3.8
Customer reviews are the clearest window into a mover’s reputation. Heroes Moving and Storage has about 98% positive reviews across roughly 217 total reviews, with an average Yelp rating of 4.8.
Quote accuracy 4.2
Quote reliability often comes down to clarity and consistency. Customers can request instant email quotes from Heroes Moving and Storage.
Customer service 5.0
From responsiveness to follow-through, customer service is a big differentiator. Heroes Moving and Storage emphasizes clear communication, careful handling.
Recent reviews
"Corey, Bill, Jermaine and Lamar did an excellent job and we highly recommend using Heroes Moving and Storage for your next move! Great moving experience!!! Keep up the excellent work!"
"I could not have had a better experience! They were very careful with the furniture and placed it exactly where I wanted it. I highly recommend Heros Moving."
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What do customers say about Heroes Moving and Storage?
Across 217 verified customer reviews from multiple platforms, 98% are positive, 1% are negative, and 1% are neutral.
What customers like most about Heroes Moving and Storage
- Professional and polite staff: Customers say the Heroes Moving and Storage's crews and service representatives handled their move professionally and were friendly and helpful throughout the move.
- Careful handling: Belongings are treated with caution, and many customers report zero damage thanks to Heroes Moving and Storage's attention to detail.
- Efficient service: Many customers praise Heroes Moving and Storage for completing moves smoothly and with minimal downtime.
- Quick moving process: The team at Heroes Moving and Storage often gets the job done faster than expected, saving clients time.
- Good communication: Reviewers frequently mention clear, consistent updates from Heroes Moving and Storage throughout the moving process.
Most common complaints about Heroes Moving and Storage
- Damage to items: Some customers reported that items were damaged during packing or loading.
- Hard-to-resolve claims: Customers found it difficult to file or finalize claims for damaged or lost items.
- Higher-than-expected costs: Final bills were occasionally much higher than initial estimates, upsetting customers.
Sample positive reviews
"Corey, Bill, Jermaine and Lamar did an excellent job and we highly recommend using Heroes Moving and Storage for your next move! Great moving experience!!! Keep up the excellent work!"
Kay Sions, Google
"I could not have had a better experience! They were very careful with the furniture and placed it exactly where I wanted it. I highly recommend Heros Moving."
"Communication for arranging the move was 'spot-on.' The truck arrived right on time. They were efficient, quick, professional and enjoyable to work with."
Sample negative reviews
"Our piano was significantly damaged due to poor placement/wrapping during our move. I have reached out multiple times for assistance in submitting a claim, however, no one has responded."
"Damaged furniture, boxes that were dropped, scrapes on walls, etc. It’s now October and we are still having a hard time with them resolving our claims. They won’t return calls or emails."
Sample neutral reviews
"Move went great up until the end. They rushed and basically threw all of our stuff places in the house. They damaged a brand new bedframe in their rushing. That disappointed me."
"They did a great job, were careful, respectful, did anything we asked and packed the pods very well. However I reached out twice because I believe I was over charged and no one has cared to respond."
"I was quoted $1935 for a 2 bedroom apartment move to go across town. I don't even have any appliances! Macy was nice so 3 stars for her!"
How moveBuddha rated Heroes Moving and Storage
Heroes Moving and Storage earns a 4.4/5 composite rating based on moveBuddha's editorial rating categories. Each category is rated independently by moveBuddha's research team and measures a different aspect of mover quality.
| Rating category | Heroes Moving and Storage | What it measures |
|---|---|---|
| Industry experience | 4.42/5 | Years in operation, fleet size & locations |
| Review quality | 3.84/5 | Volume & sentiment of customer reviews |
| Customer service | 5/5 | Communication clarity & crew professionalism |
| Quote accuracy | 4.24/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 5/5 | Google Business Profile rating & review volume |
| Yelp reviews | 4.34/5 | Yelp rating & review volume |
| BBB | 5/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 4/5 | Market presence & industry recognition |
Our summary of Heroes Moving and Storage
Moving day becomes memorable for all the right reasons with Heroes Moving and Storage. Out of 217 pieces of customer feedback, 97.7% praised their courteous professional staff, attention to detail, and remarkably efficient, careful service. Clients consistently highlight timely arrivals, clear communication, and careful protection of property and belongings. Many reviewers commend the polite, friendly teams that make the process easy and stress-free, resulting in high recommendations. Feedback often notes reasonable pricing, flexibility, and a seamless booking process. In contrast, a tiny fraction of customers mention significant issues: unresolved claims for damages and difficulty getting post-move support. A handful of comments cite unexpectedly high price quotes or a rushed move at the end of the day. Compared with similar companies, Heroes sets itself apart with its consistent professionalism, strong communication, and exceptional care—but attention to post-move claims could reinforce their strong reputation even further.
Ratings based on moveBuddha's research methodology, updated May 2026.
How much does Heroes Moving and Storage cost?
Heroes Moving and Storage does not publish standard hourly rates or flat-fee pricing publicly. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
How does Heroes Moving and Storage compare to other Richmond movers?
Heroes Moving and Storage ranks alongside the top full-service movers in Richmond on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top Richmond movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.62 |
87% | A+ | ||
|
4.56 |
44% | A | ||
|
4.44 |
97% | A+ | ||
|
4.48 |
73% | B | ||
|
4.4 |
98% | A+ | ||
|
4.36 |
86% | A+ | ||
|
4.38 |
72% | C- | ||
|
4.38 |
69% | A+ | ||
|
4.36 |
77% | B- | ||
|
4.34 |
79% | A+ |
How Heroes Moving and Storage's ratings compare to other Richmond movers
Heroes Moving and Storage earns a higher-than-average Yelp rating (4.8/5) across the 18 movers analyzed in Richmond, which carry an average Yelp rating of 3.0/5.
| Avg. Yelp Score | Total # of Movers | |
|---|---|---|
| Heroes Moving and Storage | 4.8/5 | -- |
| Richmond movers | 3.0/5 | 18 movers |
| Virginia movers | 3.3/5 | 103 movers |
Final verdict: Heroes Moving and Storage
Heroes Moving and Storage earns a 4.4/5 moveBuddha score with 98% positive customer reviews across 217 verified reviews. With 5 years in business, Heroes Moving and Storage is a solid option to consider for Virginia moves.
Best for:
- Customers prioritizing strong communication, crew professionalism, and reliable service experience
All ratings reflect moveBuddha's analysis updated May 2026, based on independent research and verified customer reviews.
FAQs about Heroes Moving and Storage
How does Heroes Moving and Storage's review score compare to other Virginia movers?
Heroes Moving and Storage earns 98% positive customer reviews across 217 verified customer reviews. Its composite moveBuddha score is 4.4/5.
What services does Heroes Moving and Storage offer?
Heroes Moving and Storage is a full-service mover operating in Virginia. Confirm specific services like packing, storage, and specialty item handling directly when requesting a quote.
Does Heroes Moving and Storage require a deposit?
Deposit requirements for Heroes Moving and Storage depend on the type and timing of your move. Most Virginia full-service movers either require no deposit or a small holding deposit to secure your booking date. Confirm deposit terms directly when requesting your quote.
How long has Heroes Moving and Storage been in business?
Heroes Moving and Storage has been in business for 5 years, founded in 2021.
How do I choose the right Richmond moving company?
To pick the best Richmond mover, start with companies that have mostly positive customer reviews, valid licenses, and proper insurance. Get detailed moving quotes from at least 3 companies to compare services, pricing, and availability. Look for transparent pricing, clear communication, and verified track records of successful moves.
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