Professional Moving & Storage Review
Fact Checked by:
Positive Reviews
69%
across 111 reviews
moveBuddha Score
4.4/5
based on moveBuddha methodology
Years in Business
28
founded 1998
FMCSA Status
Active
Satisfactory rating
Professional Moving & Storage is a 4.4/5-rated Virginia full-service mover, operating since 1998 (28 years in business). Professional Moving & Storage earns 69% positive reviews across 111 verified customer reviews. The company holds active FMCSA registration with a satisfactory safety rating and operates 3 trucks. All ratings reflect moveBuddha's independent analysis.
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Professional Moving & Storage at a glance
- Track record: 28 years in business with 69% positive customer reviews across 111 verified reviews.
- Scale: 3 trucks operating across Virginia
- Industry experience: 5/5
- Customer service: 4.14/5
- Review quality: 4.16/5
- Quote accuracy: 4.14/5
What this review covers
Professional and polite staff
Efficient service
Careful handling
Good communication
Highly recommended
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Company stats
Read full reviewIndustry experience 5.0
Companies with more years in business often outperform newer competitors. Professional Moving & Storage has been in business for 28 years, demonstrating strong staying power in a competitive industry with services like labor-only moving and small-scale moving.
Review quality 4.1
Customer reviews are the clearest window into a mover’s reputation. Professional Moving & Storage has about 69% positive reviews across roughly 111 total reviews, with an average Yelp rating of 1.7.
Quote accuracy 4.1
Quote reliability often comes down to clarity and consistency. Customers can request instant email quotes from Professional Moving & Storage.
Customer service 4.1
From responsiveness to follow-through, customer service is a big differentiator. Professional Moving & Storage emphasizes clear communication, careful handling.
Recent reviews
"These guys are great. They moved me to California and was great. Kathy was a charm. GREAT JOB"
"My overall experience was simply amazing. Everyone was on point, courteous and professional."
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What do customers say about Professional Moving & Storage?
Across 111 verified customer reviews from multiple platforms, 69% are positive, 30% are negative, and 1% are neutral.
What customers like most about Professional Moving & Storage
- Professional and polite staff: Customers say the Professional Moving & Storage's crews and service representatives handled their move professionally and were friendly and helpful throughout the move.
- Efficient service: Many customers praise Professional Moving & Storage for completing moves smoothly and with minimal downtime.
- Careful handling: Belongings are treated with caution, and many customers report zero damage thanks to Professional Moving & Storage's attention to detail.
- Good communication: Reviewers frequently mention clear, consistent updates from Professional Moving & Storage throughout the moving process.
- Highly recommended: Many reviewers said they would recommend Professional Moving & Storage to friends and family without hesitation.
Most common complaints about Professional Moving & Storage
- Damage to items: Some customers reported that items were damaged during packing or loading.
- Delayed arrival or delivery: Several reviewers experienced frustrating delays either on moving day or with final delivery.
- Lack of communication: Poor or inconsistent updates from Professional Moving & Storage left some customers feeling in the dark.
Sample positive reviews
"These guys are great. They moved me to California and was great. Kathy was a charm. GREAT JOB"
"My overall experience was simply amazing. Everyone was on point, courteous and professional."
"Professional Movers staff was timely and efficient in their work. ...nothing was broken or damaged. I would highly suggest this moving and storage company to anyone needing immediate service! Simply put, THESE GUYS ARE GOOD!"
Sample negative reviews
Yelp
"Stay away from this moving company!!! ...over 35 line items of damaged and destroyed furniture and household belongings. ...he reneged on his promise to do a follow up call."
Yelp
"DO NOT EVER USE THIS COMPANY. ...damaged or lost or destroyed 94 items, including 'high value items' ... movers completely ignored the stickers on the boxes ...Their insurance company is in cahoots with the adjuster..."
Yelp
"Driver did not call. I had to call him. Showed up 6 hours late. Resulted in missed appointments. ...would not recommend if you want a mover that fulfills commitments."
Sample neutral reviews
Unknown
Is Professional Moving & Storage licensed & insured?
Yes. Professional Moving & Storage holds active FMCSA registration under the legal name PROFESSIONAL MOVING & STORAGE INC. The company holds a satisfactory safety rating from the FMCSA. They operate 3 trucks. All licensing data is verified against FMCSA records by moveBuddha.
| Credential | Status | Verified |
|---|---|---|
| FMCSA registration | Active | 02/17/2026 |
| Safety rating | Satisfactory | 02/17/2026 |
| Fleet size | 3 power units | 02/17/2026 |
| FMCSA inspections | 0 total inspections | 02/17/2026 |
| Van line affiliation | Affiliated with a national van line | May 2026 |
In addition to filing tariffs and complying with insurance, bond, and highway safety requirements, all intrastate moving companies in Virginia must have a certificate from the Virginia Department of Motor Vehicles (VaDMV). You can verify Professional Moving & Storage's active status on the Virginia licensed movers database.
How moveBuddha rated Professional Moving & Storage
Professional Moving & Storage earns a 4.4/5 composite rating based on moveBuddha's editorial rating categories. Each category is rated independently by moveBuddha's research team and measures a different aspect of mover quality.
| Rating category | Professional Moving & Storage | What it measures |
|---|---|---|
| Industry experience | 5/5 | Years in operation, fleet size & locations |
| Review quality | 4.16/5 | Volume & sentiment of customer reviews |
| Customer service | 4.14/5 | Communication clarity & crew professionalism |
| Quote accuracy | 4.14/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 4.5/5 | Google Business Profile rating & review volume |
| Yelp reviews | 4.66/5 | Yelp rating & review volume |
| BBB | 4.56/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 4/5 | Market presence & industry recognition |
Our summary of Professional Moving & Storage
Moving day runs smoother with Professional Moving & Storage, according to 111 pieces of customer feedback. About 69% of customers reported a positive experience, frequently noting the professionalism and courtesy of the staff, efficient moves, safe handling of belongings, clear communication, and their willingness to recommend the company. Many also highlighted staff members going the extra mile to resolve complications during stressful or complex moves, setting this firm apart from other regional movers. On the negative side, about 30% of input points to damaged items, slow or missed deliveries, and poor follow-through when issues arise. Customers reported lost or broken belongings as the most frequent problem, sometimes paired with unreturned calls and delayed responses. Choosing Professional Moving & Storage may bring peace of mind from skilled movers and attentive service, but the risk of damage or unreliable timing should be considered if selecting this company for valuable or time-sensitive moves.
Ratings based on moveBuddha's research methodology, updated May 2026.
How much does Professional Moving & Storage cost?
Professional Moving & Storage does not publish standard hourly rates or flat-fee pricing publicly. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
How does Professional Moving & Storage compare to other Richmond movers?
Professional Moving & Storage ranks alongside the top full-service movers in Richmond on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top Richmond movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.62 |
87% | A+ | ||
|
4.56 |
44% | A | ||
|
4.44 |
97% | A+ | ||
|
4.48 |
73% | B | ||
|
4.42 |
98% | A+ | ||
|
4.36 |
86% | A+ | ||
|
4.38 |
72% | C- | ||
|
4.4 |
69% | A+ | ||
|
4.36 |
77% | B- | ||
|
4.34 |
79% | A+ |
How Professional Moving & Storage's ratings compare to other Richmond movers
Professional Moving & Storage's Yelp rating (1.7/5) is lower than the average across the 18 movers analyzed in Richmond, which carry an average Yelp rating of 3.0/5.
| Avg. Yelp Score | Total # of Movers | |
|---|---|---|
| Professional Moving & Storage | 1.7/5 | -- |
| Richmond movers | 3.0/5 | 18 movers |
| Virginia movers | 3.3/5 | 103 movers |
Final verdict: Professional Moving & Storage
Professional Moving & Storage earns a 4.4/5 moveBuddha score with 69% positive customer reviews across 111 verified reviews. With 28 years in business and 3 trucks operating across Virginia, Professional Moving & Storage is a solid option to consider for Virginia moves.
Best for:
- Customers who value working with an established mover with long-standing industry experience
All ratings reflect moveBuddha's analysis updated May 2026, based on independent research and verified customer reviews.
FAQs about Professional Moving & Storage
Is Professional Moving & Storage a legitimate, licensed mover?
Yes. Professional Moving & Storage holds active FMCSA registration. The company operates 3 trucks. You can verify their licensing status on the Virginia state regulator database.
How does Professional Moving & Storage's review score compare to other Virginia movers?
Professional Moving & Storage earns 69% positive customer reviews across 111 verified customer reviews. Its composite moveBuddha score is 4.4/5.
Why is Professional Moving & Storage's Yelp rating lower than other sources?
Professional Moving & Storage's 1.7/5 Yelp rating across 17 reviews differs from its scores on other platforms due to Yelp's review-filtering algorithm. Yelp filters out a high share of positive reviews from smaller-volume businesses, particularly those that don't advertise. Cross-referencing reviews from multiple sources gives a more complete picture of mover quality.
What services does Professional Moving & Storage offer?
Professional Moving & Storage is a full-service mover operating in Virginia. The company operates 3 trucks. Confirm specific services like packing, storage, and specialty item handling directly when requesting a quote.
Does Professional Moving & Storage require a deposit?
Deposit requirements for Professional Moving & Storage depend on the type and timing of your move. Most Virginia full-service movers either require no deposit or a small holding deposit to secure your booking date. Confirm deposit terms directly when requesting your quote.
How long has Professional Moving & Storage been in business?
Professional Moving & Storage has been in business for 28 years, founded in 1998. The company holds active FMCSA registration.
Is Professional Moving & Storage associated with a van line?
Yes. Professional Moving & Storage is a local affiliate of a national van line. Learn what van lines are. Affiliation with a van line means access to a national network of resources and reputation, paired with local service attention.
How do I choose the right Richmond moving company?
To pick the best Richmond mover, start with companies that have mostly positive customer reviews, valid licenses, and proper insurance. Get detailed moving quotes from at least 3 companies to compare services, pricing, and availability. Look for transparent pricing, clear communication, and verified track records of successful moves.
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